Proactive Integrated Connected Support

It goes without saying that regular servicing of your PLC and SCADA systems will prolong it’s lifecycle, reduce downtime and increase staff safety.

Our experienced engineers are ready to service PLC’s and SCADA’s from the main manufacturers, please see the next section for more details.

Regular servicing of your robots will undoubtedly prolong their lifecycle, reduce downtime and maximise productivity.

Our experienced engineers are ready to service, support and maintain robots from the main manufacturers, including Agilox, MiR, ABB, Kuka and Kawasaki.

Regular servicing of your VSD will prolong it’s lifecycle, reduce downtime and increase staff safety.

Our experienced engineers are able to service & maintain VSD’s following manufacturers approved guidelines.

We can service and maintain VSD’s from the majority of main manufacturers, please see the next section for more details.

Over the last few years, there has been a big shift on lead times from a few days or weeks, to months, or even over a year. This can make spares management an increasingly arduous task.

We will work with you to identify and ensure there is adequate availability of installed parts onsite, that your current spares stock are compatible, serviceable and a repair capability is in place.

We also provide recommendations for obsolete and legacy product upgrades are provided to ensure a reliable and sustainable path forward.

We work closely with an extensive network of suppliers and can offer a spares holding service to our contracted customers, to ensure that they have easy access to current critical components in the event of a breakdown.

Moving beyond our reactive customer support, a typical Integrated ServConnect™ contract will provide for periodic inspections and services to ensure that your machinery maintains its form, fit and functional characteristics and performs at optimum levels through the asset lifecycle.

We develop and deliver this plan working hand-in-hand with you, maintaining a service log after each visit or support call.

As part of routine maintenance and servicing of your industrial assets, if we identify any assets that are obsolete or will shortly be obsolete, we can help you source the best upgrade to address that issue.

We are able to assist you with software back-ups, modifications and platform upgrades to keep your process lines running optimally and offer an efficient resolution to any unplanned equipment failures.

Are you aware that your PLC battery will deteriorate over a period of time and it is essential that they are replaced regularly? We offer a PLC battery replacement plan to ensure your PLC is working proficiently. 

Complex installations can create large challenges for your site engineers and technicians, resulting in operational risk to the business.

We can help ensure any installation project goes smoothly with our team of highly skilled and experienced installation engineers.

We can also assist following installation and aide your commissioning process.

Given that we are platform-independent, you’ll get the very best of what’s available on the market, that suits your requirements perfectly.

As part of our maintenance and support package, we have a network of repair experts that we work with to cover any motor repair needs that may arise within your business. 

As part of our maintenance and support package, we have a network of system repair experts that we work with to cover many system component failures, including (but not limited to) PLCs & HMIs, that may arise within your business.  

We have PI-certified engineers available to run ad hoc or regular system diagnostics on your industrial networks to identify potential faults, including typical faults such as noise, reflections, voltage drops, termination problems, double IP addresses, wire breaks and configuration faults.

We can cover your entire industrial network including Ethernet IP, Profibus, Profinet and Ethernet.

A thermal image inspection can highlight various problems within your control system, such as power cooling, busbar/power connection failures and degradation.

Thanks to EU Small Equipment funding received, we now have more thermal imaging equipment for a more comprehensive thermal imaging service.

We offer regular servicing and upgrades on your industrial uninterruptable power supplies and standby power systems, to ensure optimum efficiency and reliability for when the need arises.

Ensuring your engineers get the very best out of your industrial assets is key: we bridge that learning gap by providing tailored onsite or in-house training on most major manufacturers automation components.

Building your training package within a ServConnect™ contract means you can protect your training needs when often training budgets get cut in uncertain times.

Our training plans are flexible and designed to meet your equipment and engineering needs.

We also offer in-house training events covering various manufacturers components throughout the year: please get in touch if you would like to be added to our invite list.

All businesses go through periods of operational instability due to lack of skilled staff, or unavailability of additional resource at busy times to maximise capacity.

We can be your ‘virtual bench’, pulling in short term help to transfer relevant knowledge so your staff can work optimally.