ServConnect™ Service Support

Service Support when you need it, UK-wide. Welcome to ServConnect™, our comprehensive asset lifecycle support programme.

We are here for you to ensure your assets are working optimally 24/7, offering a wide range of industrial automation support services on all major manufacturers’ equipment.

We blend reactive and proactive service support to ensure your business is running optimally now and in the future.

For urgent support, or to discuss your service requirements, call us on 01952 442000

We have a dedicated and experienced team of field service engineers who are available to support your industrial control systems. They are effectively your insurance policy against any unplanned and potentially costly machinery breakdowns or unexpected production downtime.

Our enhanced levels of support mean that we don’t just help you with your breakdowns reactively, we will work with you to create a bespoke programme to support planned maintenance, service & repair across your Variable Speed Drives (VSDs), Variable Frequency Drives (VFDs), PLC, SCADA, Robots, Autonomous Vehicles, EMS (energy management systems), UPS (uninterruptible power systems) and Industrial Networks.

The unique advantage we have in the marketplace is that as an independent platform integrator, we are able to offer support with most major manufacturers componenents.

A smoother operation for today and tomorrow

Your existing manufacturing plant is probably running well, but is it prepared for the unexpected?

You need engineers with operational knowledge who can both proactively continuously improve, maintain and sustain operations and processes, whilst reactively resolving issues quickly when something goes wrong.

Who is your first line of support when something goes wrong?
Who monitors control system incidents and provides maintenance support when equipment malfunctions or a part breaks?
How can real progress be made when the same old problems arise?
How can you become more profitable when paying the price for unplanned downtime?
How can you access technical expertise without hiring full-time?

Operations and maintenance tasks can consume valuable man-hours from on-site personnel. Responding to them late can lose you valuable production time and sometimes lead to damaged equipment or personnel injury.

When specialist operational knowledge is required to monitor and maintain industrial control systems, we are here to help.

Discover our three pillars of support:

Reactive On-Demand
Connected Support

Immediate reactive support initially via telephone and remote access. Our services include:

Proactive Integrated
Connected Support

Detect and resolve issues early. Planned maintenance support designed to help mitigate risks and eliminate unplanned outages. Our services include:

Development Managed
Connected Support

Maximise productivity of manufacturing facilities, automation systems, information systems and operating equipment. Our services include:

ServConnect™ is here to support you

ServConnect™ offers automation support services on all major manufacturers’ equipment, ranging from national 24/7/365 remote support, on-site assistance, ongoing asset management, staff augmentation, production optimisation solutions and emergency assistance.

The benefits of an iconsys ServConnect™ contract include:

Bespoke support packages, with agreed SLA’s
Minimises machinery downtime
Reduces production disruption
Optimises production efficiency
Keeps machinery working safely alongside employees
Strategy for future business growth
Train and upskill workforce
Maximise machinery longevity
Offers peace of mind
Identifying obsolescence/end-of-life equipment
Develop full asset lifecycle strategy
Risk mitigation
Access to extensive product knowledge
Cover where you have a lack of skilled engineers

Our ServConnect™ contract protects your core production whilst proactively increasing efficiency through a proportionate support service. Each contract is tailored to your needs and can cover any or all of our core offerings.