SYSTEM SUPPORT SERVICE

We have a dedicated team of professional engineers and technical experts who are solely focused on the first line support for your current or legacy automation and process control equipment. ICONSYS offer a wide variety of electrical system service and support, ranging from emergency 24/7 breakdown response to planned support of your drives / network / automation equipment. Our experienced team of professional engineers can be insurance against any unplanned and potentially costly machinery breakdown or production downtime.

The unique advantage we have in the market place is the enhanced support available from our in-house application projects team, who have accumulated over 260 ICONSYS engineering years.

We offer automation support services on all major manufacturers’ equipment.



SERVICE CONTRACT

The scope of our support can be tailored to meet any specific requirement. Service contracts can be a fixed amount of hours used as and when required, or at a specific shutdown. Enhanced support can also be included to provide a guaranteed response time when critical equipment fails.

Typical work can include any one or any combination of the services below:

  • Tailored system service support contract 24/7
  • Scheduled preventative maintenance
  • Site adoption report
  • Emergency breakdowns
  • Remote support
  • Workshop investigation (on & off-site)
  • Obsolescence & decommissioning upgrade
  • Industrial networks
  • Automation support
  • Non-contract call out (reactive)
  • Energy & system audits
  • Training
  • Spare parts

We can work in partnership with your operational maintenance team to develop a strategy that will assist your productivity, reliability, quality and safety requirements. We offer automation support services on all major manufacturers’ equipment.

 



MAINTENANCE SERVICES

Unexpected production interruptions are not tolerable in today’s business environment of just-in-time manufacturing and increased productivity demands. ICONSYS offers preventative maintenance services to help proactively identify problem areas in your production equipment before they cause expensive failures and downtime.

  • Preventative maintenance
  • Secure remote support
  • Drive servicing
  • Scalable predictive maintenance
  • Network health checks
  • Battery changes
  • Software / parameter backups 

We offer these services on equipment from all manufacturers.

 

 



OBSOLESCENCE & UPGRADE

We adopt a systematic approach to helping customers tackle the challenges of obsolescence, by offering a proactive, strategic planned and affordable “roadmap” approach to upgrading your site. When the time comes to upgrade your existing equipment, we can help you develop a solution that fits around your production requirements.

ICONSYS has access to an extensive range of migration toolkits, and combining these with a phased approach helping to minimise the risk and cost:

STAGE 1. Understanding the risk

STAGE 2. Risk identification

STAGE 3. Risk migration

STAGE 4. Risk elimination

Over time we have accumulated vast experience working with legacy systems and using migration technology to alleviate risk and offer long-term upgradeable solutions.

  • Phased approach
  • Eliminate obsolescence
  • Risk mitigation
  • Installation decommissioning
  • Holdings spares & repairs



TRAINING

If you are looking to train and develop your staff’s automation product & application knowledge, you may be interested to know that ICONSYS conducts bespoke training programs which can be specially tailored to suit your needs. Our trainers are engineers first. All courses are delivered by our own highly knowledgeable engineers who can boast extensive hands-on product & application experience.

We can conduct on or off-site training courses to accommodate your needs, which are suitable for any level, from basic to advanced. Our training programs not only cater for training on the main automation manufacturers’ products and their applications.

  • Software training
  • Drive & motor training
  • Robot training
  • On-site & off-site training

 



ENERGY & SYSTEMS AUDIT

The ability to measure and monitor what’s happening on your site will mean you can highlight problematic areas and identify quick payback opportunities. Each audit is bespoke, the scope of which can include:

  • Analysis of historical energy and utility consumption
  • Review energy management processes & procedures
  • An evaluation of process energy optimisation
  • Requirements for specific regulatory compliance
  • A power quality survey
  • Drive train programme
  • Assessing carbon footprints
  • Advice on meeting standards

 



NETWORK HEALTH CHECK

An ICONSYS’s network health check gives an insight into the current state of your network, highlighting any problem areas in your PROFIBUS or PROFINET system. Our health check is an extremely effective way of preventing breakdowns and downtime occurring in your system. BENEFITS:

  • Reduces downtime and lost-production costs
  • Reliable advice from qualified engineers
  • Detailed report with specific recommendations
  • Ensures a reliable, high-quality, up-to-date network
  • Breakdowns can be quickly repaired thanks to advanced maintenance tools

Our PI certified engineers are able to give detailed reports, identify and resolve any faults or issues within your network.

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PREDICTIVE MAINTENANCE

Iconsys can offer full turnkey predictive maintenance solutions when working in partnership with Senseye.  Senseye is the leading cloud-based software for predictive maintenance. It helps manufacturers avoid downtime and save money by automatically forecasting machine failure without the need for expert manual analysis. Its intelligent machine-learning algorithms allow it to be used on any machine from any manufacturer.

This is not another “predictive analytics” solution. Senseye is the only solution that offers scalable predictive maintenance. It uses machine learning to perform condition monitoring and prognostics analysis, without requiring deep pockets or a team of expert data analysts.