SYSTEM SUPPORT SERVICE

Iconsys has a dedicated team of professional engineers and technical experts who are solely focused on the first line support for your current or legacy automation and process control equipment. Iconsys offers a wide variety of electrical system service and support, ranging from emergency 24/7 breakdown response to planned support of your drives / network / automation equipment. Our experienced team of professional engineers can be insurance against unplanned and potentially costly machinery breakdowns or production downtime.

The unique advantage we have in the market place is the enhanced support available from our in-house application projects team, who have accumulated over 260 iconsys engineering years.

We offer automation support services on all major manufacturers’ equipment.



SERVICE CONTRACT

The scope of iconsys' support can be tailored to meet your specific requirements. Service contracts can be for a fixed amount of hours to be used as and when required, or at a specific shutdown period. Enhanced support can also be included to provide a guaranteed response to agreed service levels when critical equipment fails.

Typical work can include any one or any combination of our services below:

  • Tailored system service support contract 24/7
  • Scheduled preventative maintenance
  • Site adoption report
  • Emergency breakdowns
  • Remote support
  • Workshop investigation (on & off-site)
  • Obsolescence & decommissioning upgrade
  • Industrial networks
  • Automation support
  • Non-contract call out (reactive)
  • Energy & system audits
  • Training
  • Spare parts

We can work in partnership with your operational maintenance team to develop a strategy that will assist your productivity, reliability, quality and safety requirements. We offer automation support services on all major manufacturers’ equipment.

 



MAINTENANCE SERVICES

Unexpected production interruptions are not tolerable in today’s business environment of just-in-time manufacturing and increased productivity demands. Iconsys offers preventative maintenance services to proactively identify latent defects in your production equipment before they cause expensive failures and downtime.

  • Preventative maintenance
  • Secure remote support
  • Drive servicing
  • Scalable predictive maintenance
  • Network health checks
  • Battery changes
  • Software / parameter backups 

We offer these services on equipment from all manufacturers.

 

 



OBSOLESCENCE & UPGRADE

At iconsys we adopt a systematic approach to helping customers tackle the challenges of obsolescence, by offering a proactive, strategic planned and affordable “roadmap” approach to upgrading your facility. When the time comes to upgrade your existing equipment, we can help you develop a solution that fits around your production requirements.

Iconsys has access to an extensive range of migration toolkits, and combining these with a phased approach helping to minimise the risk and cost:

STAGE 1. Understanding the risk

STAGE 2. Risk identification

STAGE 3. Risk migration

STAGE 4. Risk elimination

Over time we have accumulated vast experience working with legacy systems and using migration technology to alleviate risk and offer long-term upgradeable solutions.

  • Phased approach
  • Eliminate obsolescence
  • Risk mitigation
  • Installation decommissioning
  • Holdings spares & repairs



TRAINING

If you are looking to develop your team’s automation product & application knowledge, you may be interested to know that iconsys conducts bespoke training programs specially tailored to your needs. All courses are delivered by our own highly knowledgeable engineers who can boast extensive hands-on product & application experience.

To accommodate your needs, we offer on or off-site training courses, which are suitable for any level, from basic to advanced. Our programs not only cater for training on the main automation manufacturers’ products and their applications.

  • Software training
  • Drive & motor training
  • Robot training

 



ENERGY & SYSTEMS AUDIT

The ability to measure and monitor what is happening on your site means you can highlight problematic areas and identify quick payback opportunities. Each audit is bespoke, the scope can include:

  • Analysis of historical energy and utility consumption
  • Review energy management processes & procedures
  • An evaluation of process energy optimisation
  • Requirements for specific regulatory compliance
  • A power quality survey
  • Drive train programme
  • Assessing carbon footprints
  • Advice on meeting standards

 



NETWORK HEALTH CHECK

An Iconsys network health check gives an insight into the current state of your network, highlighting any problem areas in your PROFIBUS or PROFINET system. Our health check is an extremely effective way of preventing breakdowns and downtime occurring in your system. BENEFITS:

  • Reduced downtime and lost-production costs
  • Reliable advice from qualified engineers
  • Detailed report with specific recommendations
  • Ensures a reliable, high-quality, up-to-date network
  • Breakdowns can be quickly repaired thanks to advanced maintenance tools

Our PI certified engineers are able to give detailed reports, identify and resolve any faults or issues within your network.

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AUTOMATION ROADMAP

Do you have a three-to-five-year automation roadmap for your manufacturing operation?

If not, we strongly advice you establish one.  Regardless of the state of your plant today, there is value in going through the process now. 

With our deep expertise in manufacturing, system integration and factory automation, Iconsys is uniquely positioned to help you make those decisions by developing your Automation Roadmap.  The plan offers direction, a phased approach and a detailed analysis on improving your manufacturing systems in the most cost-effective way. The preliminary analysis captures a list of threats, opportunities, estimated costs, ROI calculations, and corresponding value represented by each. We then prioritise and recommend an implementation to match your budget and cash flow allowances. We’re also able to sit with your finance team to ensure the full value of your investment is captured.

With a detailed Automation Roadmap in hand, Iconsys will help you implement your improvements with custom automation, documentation, installation, qualification, preventative maintenance, and reliable support, potentially offering:

  • Increase productivity
  • Boost efficiency, accuracy, and reliability
  • Decrease material waste
  • Generate more profit
  • Improve plant safety
  • Improve time to market

 



PREDICTIVE MAINTENANCE

Iconsys can offer full turnkey predictive maintenance solutions when working in partnership with Senseye, the leading cloud-based software for predictive maintenance. Senseye helps manufacturers avoid downtime and save money by automatically forecasting machine failure without the need for expert manual analysis. Its intelligent machine-learning algorithms allow it to be used on any machine from any manufacturer.

This is not another “predictive analytics” solution. Senseye is the only solution that offers scalable predictive maintenance. It uses machine learning to perform condition monitoring and prognostics analysis, without requiring deep pockets or a team of expert data analysts.